Terms & Conditions
In these terms & conditions, us or our means Ryll Burgin-Doyle & Burgin & Doyle Pty Ltd.
Payments, Credits, and Refunds
When you make a payment, you agree to use a valid payment method. If you are not happy with your content, we offer a 30-day refund or credit for most content purchases.
We occasionally run promotions and sales for our content, during which specific content is available at discounted prices for a set period. The price applicable to the content will be the price when you complete your content (at checkout). Any price offered for particular content may also be different when you are logged into your account from the price available to users who aren’t registered or logged in because some of our promotions are available only to new users.
If you are logged into your account, the listed currency you see is based on your location when you created your account. If you are not logged into your account, the price currency is based on the country where you are located. We do not enable users to see pricing in other currencies.
Suppose you are a student located in a country where the use and sales tax, goods and services tax, or value-added tax applies to consumer sales. In that case, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout.
When you make a purchase, you agree not to use an invalid or unauthorised payment method. If your payment method fails and you still get access to the content you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any content for which we have not received adequate payment.
Refunds and Refund Credits
If the content you purchased is not what you were expecting, you can request that we apply a refund to your account within 30 days of your purchase of the content. This refund option does not apply to Subscription Plan purchases. We reserve the right to use your refund as a refund credit or a refund to your original payment method, at our discretion, depending on the capabilities of our payment service providers, the platform from which you purchased your content (website and mobile), and other factors. No refund is due to you if you request it after the 30-day guarantee time limit has passed. However, if the content you previously purchased is disabled for legal or policy reasons, you are entitled to a refund beyond this 30-day limit. We also reserve the right to refund students beyond the 30-day limit in suspected or confirmed account fraud cases.
To request a refund, send an email to [email protected].
If we decide to issue refund credits to your account, they will be automatically applied towards your next content purchase on our website. Refund credits may expire if not used within the specified period and have no cash value in each case unless otherwise required by applicable law.
At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of the content that you want to refund or if you’ve previously refunded the content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services. If we refuse your history or disable your access to the content due to your violation of these Terms, you will not be eligible to receive a refund.
Gift and Promotional Codes
We or our partners may offer gift and promotional codes to students. Specific codes may be redeemed for a gift or promotional credits applied to your account with us, which then may be used to purchase eligible content on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific content. Gift and promotional credits can’t be used for purchases in our mobile or TV applications.
These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your account. Gift and promotional codes offered by us may not be refunded for cash unless otherwise specified in the terms included with your principles or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. We may determine which of your credits to apply to your purchase if you have multiple saved credit amounts.
For any questions or notices, please contact us at:
Burgin & Doyle Pty Ltd
ABN 890 0685 4806
Email: [email protected]